Returns Policy

We want you to love your Step Up Play purchase. If something isn't right, please get in touch with our team within 30 days of receiving your order and we'll evaluate your request with care and consideration.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please have your order number ready when you contact us.

How to start a return

Email our team at hello.stepupplay@gmail.com with your order number and the reason for your return, and we'll guide you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a reasonable timeframe.

Faulty or damaged items

If an item arrives faulty, damaged, or not as described, please contact us as soon as possible so we can make it right — this is in addition to any rights you have under the Australian Consumer Law.

Questions

If you have any questions about our returns process, reach out via our Contact Us page or email hello.stepupplay@gmail.com.