Have questions? We've got answers! Browse our most commonly asked questions below.
Frequently asked questions
Orders & Shipping
How long does delivery take?
We aim to dispatch all orders within 1–3 business days. Delivery times vary depending on your location and shipping method.
Do you provide tracking?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.
What if my order is delayed?
If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll help you track it down.
Returns
What is your return policy?
We offer returns within 30 days of purchase for unused items in original condition. Please contact us before returning your item so we can assist you.
How will I receive a refund?
Refunds are processed to your original payment method once returned items have been received and inspected.
Who covers return shipping?
Return shipping costs may apply unless the item is faulty or incorrect.
NDIS
Can I use my NDIS funding to purchase products?
Many of our products may be eligible for NDIS funding depending on your individual plan and goals. We recommend checking with your support coordinator or plan manager. You can also visit our NDIS page for more information.